Returns

Last updated: 23 September 2026

14-day right of withdrawal

A consumer buyer has the right to withdraw from a sales contract concluded online without giving a reason within 14 days of receiving the goods. The right of withdrawal does not apply to purchases made by legal entities.

Submit a withdrawal notice online or send a notice to info@avenelle.ee. Include your name, email address, order number, the product being returned and the date. We will acknowledge receipt of your notice as soon as possible.

Condition of the goods

You may inspect a product only in a manner necessary to establish its nature, characteristics and functioning. The buyer is responsible for any diminished value if the product has been used more than would be necessary to inspect it in a physical store.

The right of withdrawal does not apply to opened products that cannot be returned for health protection or hygiene reasons. When the protective seal or hygienic packaging of a perfume, cosmetic or fragrance sample has been opened, the right to return is assessed according to the nature of the product and the law. If in doubt, please contact us before opening the packaging.

Returning the goods

The goods must be sent back within 14 days of submitting the withdrawal notice. The return address and instructions will be sent after we receive the notice. The buyer pays the direct cost of returning the goods, except when the goods were incorrect, damaged or did not conform to the contract.

Please package the product securely. The person returning the goods is responsible for damage caused during return shipping by inadequate packaging.

Refund

We will refund the purchase price and the cost of standard delivery without undue delay, and no later than 14 days after receiving the withdrawal notice. We may withhold the refund until we receive the goods back or the buyer provides proof of having sent them back.

The refund is generally made using the same payment method used for the purchase. OPAY, the bank or the card provider may require additional processing time. If the buyer chose a delivery method more expensive than standard delivery, the store does not have to reimburse the additional cost.

Incorrect, damaged or defective goods

Please check your order upon receipt. If the goods are incorrect, damaged or defective, send the order number, a description of the problem and, if possible, photos to info@avenelle.ee. The store pays reasonable return costs for defective goods.