Shipping policy

Last updated: 23 September 2026

Delivery area

Avenelle delivers orders within Estonia. If we add other countries in the future, the available options will be displayed at checkout.

Choosing a delivery method and parcel locker

In the cart or at checkout, you can choose an available parcel locker or other delivery method and a suitable pickup point. Parcely handles the selection. The chosen carrier, such as Omniva, SmartPosti or DPD, delivers the parcel if that service is enabled at checkout.

Parcely records the selected pickup point with the order and may forward the order to the carrier's system, create a shipping label and add tracking information to the order.

Processing and delivery times

Orders are generally processed within 1–3 business days. Including the carrier's delivery time, orders usually arrive within 2–5 business days. Delivery may take longer during holidays or promotions, due to weather or other circumstances beyond our control.

Delivery costs

Delivery costs depend on the selected service and are displayed before you confirm your order. If an order qualifies for free delivery, this will be shown in the cart or at checkout.

Tracking and collecting your parcel

Once your parcel has been dispatched, tracking information will be sent by email or SMS if the carrier offers that service. The buyer is responsible for providing correct contact details and choosing the correct pickup point, and must collect the parcel within the carrier's collection period.

If a parcel is returned to us because of incorrect details or because it was not collected on time, we will contact the buyer. The buyer may be responsible for the cost of resending it.

Questions

For delivery questions, email info@avenelle.ee or call +372 5599 7100.