Terms of sale

Last updated: 23 September 2026

1. General information

The Avenelle.ee online store (the “Store”) is operated by LMKK Group OÜ, registration number 12666810, VAT number EE101721411, address Vinkli tn 4, 50411 Tartu, Estonia. Contact: info@avenelle.ee, telephone +372 5599 7100.

2. Scope of the sales contract and prices

These terms of sale apply to purchases of goods from www.avenelle.ee. Product prices are in euros and include applicable taxes. Delivery charges depend on the selected delivery method and are shown before the order is confirmed. Product information is provided on each product page.

3. Placing an order and payment

To order, the buyer adds products to the cart, enters the required details, selects a delivery method and confirms the order. The total order price and the payment methods currently available are displayed at checkout.

Payments are facilitated by UAB OPAY solutions (OPAY). Depending on the options shown at checkout, payment may be made by Estonian bank payment or another payment method activated through OPAY, including a payment card. To confirm payment, the buyer is redirected to the secure environment of OPAY, the bank or the card payment provider. The Store does not have access to the buyer's online banking credentials or complete card details.

The sales contract takes effect after successful confirmation of payment. If the ordered goods cannot be delivered, the Store will notify the buyer as soon as possible and refund the amount paid without delay, but no later than within 14 days.

4. Delivery

The Store delivers goods within Estonia. In the cart or at checkout, the buyer may select an available parcel locker or other delivery method and a suitable collection point. The choice of delivery points is provided by the Parcely app, and the shipment is delivered by the carrier chosen by the buyer, such as Omniva, SmartPosti or DPD, if the service is active at checkout.

Orders are generally processed within 1–3 working days. Including the carrier's delivery time, an order usually arrives within 2–5 working days. Delivery time may be extended due to holidays, promotions, weather or other circumstances beyond the Store's control. The exact delivery charge is shown before the order is confirmed.

The buyer is responsible for the accuracy of the contact details entered and the collection point selected. If a shipment is returned to the Store because of incorrect information provided by the buyer or because the parcel was not collected on time, the buyer may have to pay the cost of reshipping.

5. Right of withdrawal

A consumer buyer may withdraw from a sales contract concluded online without giving a reason within 14 days of receiving the goods. To withdraw, send an unambiguous notice to info@avenelle.ee or use the online withdrawal option on the Returns page.

The goods must be returned within 14 days of submitting the withdrawal notice. The buyer is responsible for any diminished value if the goods have been used more than necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to opened products that cannot be returned for health protection or hygiene reasons. When the protective seal or hygienic packaging of a perfume, cosmetic or fragrance sample has been opened, the right to return is assessed according to the nature of the product and the law. If in doubt, please contact us before opening the packaging.

The buyer bears the direct cost of returning the goods, except where the return is due to incorrect, damaged or non-conforming goods. The Store refunds payments received, including the cost of standard delivery, in accordance with the law, using the same payment method used for the purchase. The Store may withhold the refund until it has received the goods back or proof that they have been returned.

6. Defective goods and complaints

The Store is liable for a lack of conformity in goods sold to consumers that becomes apparent within two years of delivery. The defect must be reported no later than two months after its discovery. Please send a description, the order number and, if possible, photos to info@avenelle.ee. The Store responds to written complaints within 15 days.

7. Personal data

The Store processes personal data to fulfil orders, process payments, deliver goods, provide customer service and meet legal obligations. Necessary information is shared with the Shopify platform, OPAY, the Parcely app and the selected carrier as described in the privacy policy.

8. Resolving disputes

Please send complaints to info@avenelle.ee. If a dispute cannot be resolved by agreement, the consumer may apply to the Consumer Disputes Committee operating under the Estonian Consumer Protection and Technical Regulatory Authority, or to a court. The European Union's former ODR platform ceased operating on 20 July 2025 and is no longer used by the Store as a channel for submitting disputes.

These terms of sale are governed by the laws of the Republic of Estonia.